Refund policy

Refund Policy

At Metal Decore, we take pride in delivering premium quality metal décor and home solutions. Your satisfaction is our top priority, and we aim to provide a smooth and trustworthy shopping experience.

 Refund Eligibility

You may request a refund within 14 days of receiving your order if:

  • You receive a damaged or defective product
  • You receive the wrong item

 Non-Refundable Cases

Refunds will not be applicable in the following situations:

  • Change of mind after purchase
  • Product does not match your personal preference
  • Minor color or size variations (due to lighting or screen differences)
  • Item is not in original condition or packaging

Refund Process

  1. Contact us on WhatsApp: 0339-0339-1137-137 within 14 days of delivery
  2. Share your order details along with pictures/videos of the issue
  3. Our team will review your request within 24–48 hours
  4. Once approved, we will guide you on the return process

 Refund Method

  • Refunds will be processed within 2–3 business days after we receive and inspect the product
  • Amount will be refunded via:
    • Bank Transfer
    • JazzCash
    • EasyPaisa

 Shipping Costs

  • ✔ Free return shipping for damaged or incorrect items
  • ❌ For all other cases, the customer will bear the return shipping cost

 Important Notes

  • Items must be unused, in original packaging, and in resalable condition
  • We reserve the right to reject refund requests that do not meet our policy criteria
  • Policy may be updated without prior notice

 Need Help?

For any questions or support, feel free to contact us:

📱 WhatsApp: 0339-1137-137